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Post by townforever on Sept 17, 2020 11:18:04 GMT 1
As a season ticket holder who hasn't been able to get a ticket for this match and not wanting to watch the match via I- follow, will the club offer a refund? I didn't request a refund for missed games last season, but may have to review my position if this goes on for some time
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Deleted
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Post by Deleted on Sept 17, 2020 11:29:49 GMT 1
As a season ticket holder who hasn't been able to get a ticket for this match and not wanting to watch the match via I- follow, will the club offer a refund? I didn't request a refund for missed games last season, but may have to review my position if this goes on for some time Just perhaps you should be asking the club that.....but saying that, nothing has changed in your circumstances since Monday, on Monday you did not expect to be going to the game, on Thursday your still not going to the game?? Did you ask about a refund on Monday??
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Post by Valerioch on Sept 17, 2020 11:31:33 GMT 1
As a season ticket holder who hasn't been able to get a ticket for this match and not wanting to watch the match via I- follow, will the club offer a refund? I didn't request a refund for missed games last season, but may have to review my position if this goes on for some time As an S/T holder you will be guaranteed a ticket for match 2 onwards unless government guidance changes, and we can't facilitate 2,500 to 3,000. Appreciate everyone has personal circumstances but I couldn't be doing with the hassle of trying to get a 1 games refund (about £13.50 on an S/T), also the club will be having a very tough time financially. Agree if it went on for some time but hopefully won't be the case
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Post by Pilch on Sept 17, 2020 11:50:38 GMT 1
Then you wouldn't have been able to get a ticket anyway. I assume another family member, or a mate, wasn't aware either and therefore couldn't have helped you out. If I’d received an email I’d have known what was happening and would have been able to get a ticket on my phone. Yes, the club have done well in getting on the pilot scheme. Yes I am p**sed off that I didn’t know. The club could and should have sent an email to the season ticket holders as that is the quickest way to communicate with that clientele. what youre saying is if the club had something that suited you that would have been fine what about those fans with no internet or email ? they are probably saying the club should have sent out a letter had the club sent out an emai to everyone on the email list i would guess the ticketing site would have melted i feel sorry for those who are not online but for those like yourself who are, as already said this wasnt out of the blue, if you'd had enough time to sort out tickets if you known then you also could have checked at least once every hour, you could even have got a mate to ring or text you, or simply asked someone on B&A to message you (along with having email alerts on), i find more faults with the town than they deserve but i say they handled this perfectly, last thing they needed was some sort of stampede
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Post by Bob Rickerton on Sept 17, 2020 12:46:43 GMT 1
Can we all just take a minute to congratulate darkshrew for working so ruddy hard? Brings a tear to the eye of this slacker who spends most of the working day p**sing about on the internet, and was thus able to gobble up three tickets as soon as the announcement was made.
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Post by Pilch on Sept 17, 2020 13:00:24 GMT 1
Can we all just take a minute to congratulate darkshrew for working so ruddy hard? Brings a tear to the eye of this slacker who spends most of the working day p**sing about on the internet, and was thus able to gobble up three tickets as soon as the announcement was made. ouch, twist the knife in why dont you
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Post by Stowmarket Shrew on Sept 17, 2020 13:09:40 GMT 1
Can we all just take a minute to congratulate darkshrew for working so ruddy hard? Brings a tear to the eye of this slacker who spends most of the working day p**sing about on the internet, and was thus able to gobble up three tickets as soon as the announcement was made. Hear hear! 😁 At one point I was in a MS teams meeting yesterday with my tablet just out of sight, repeatedly and increasingly frustratedly tapping the 'checkout' button while trying to talk seriously about the major HR issue I was dealing with!
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Post by darkshrew on Sept 17, 2020 13:10:38 GMT 1
If I’d received an email I’d have known what was happening and would have been able to get a ticket on my phone. Yes, the club have done well in getting on the pilot scheme. Yes I am p**sed off that I didn’t know. The club could and should have sent an email to the season ticket holders as that is the quickest way to communicate with that clientele. what youre saying is if the club had something that suited you that would have been fine what about those fans with no internet or email ? they are probably saying the club should have sent out a letter had the club sent out an emai to everyone on the email list i would guess the ticketing site would have melted i feel sorry for those who are not online but for those like yourself who are, as already said this wasnt out of the blue, if you'd had enough time to sort out tickets if you known then you also could have checked at least once every hour, you could even have got a mate to ring or text you, or simply asked someone on B&A to message you (along with having email alerts on), i find more faults with the town than they deserve but i say they handled this perfectly, last thing they needed was some sort of stampede No that is not what I am saying. I am saying that the club should have made it as fair as possible by contacting as many season ticket holders as possible. The best way to do that is by email (quick, easy, direct to those affected) AND website (quick, easy, tells the world). Smoke signals, royal mail, etc there was simply not enough time - why ignore the quickest and most effective direct route. Putting the information on the website does not preclude sending an email is what I am getting at. I appreciate that it was short notice but I trust that you also appreciate that we do not all have the time to read the club website every day or even speak to anyone vaguely interested in the football club. I was simply not aware at all until I logged onto B&A last night - which is also the route that I learned about the season ticket survey because the club didn't send emails about that either. If I had received an email telling me I could have then logged on and had a chance of buying a ticket. Unlucky = no complaint. Unfair system = complain. Being in a customer reliant business I trust that the club have a bit more of an idea about taking feedback constructively than we do on here.
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Post by Pilch on Sept 17, 2020 13:20:37 GMT 1
what youre saying is if the club had something that suited you that would have been fine what about those fans with no internet or email ? they are probably saying the club should have sent out a letter had the club sent out an emai to everyone on the email list i would guess the ticketing site would have melted i feel sorry for those who are not online but for those like yourself who are, as already said this wasnt out of the blue, if you'd had enough time to sort out tickets if you known then you also could have checked at least once every hour, you could even have got a mate to ring or text you, or simply asked someone on B&A to message you (along with having email alerts on), i find more faults with the town than they deserve but i say they handled this perfectly, last thing they needed was some sort of stampede No that is not what I am saying. I am saying that the club should have made it as fair as possible by contacting as many season ticket holders as possible. The best way to do that is by email (quick, easy, direct to those affected) AND website (quick, easy, tells the world). Smoke signals, royal mail, etc there was simply not enough time - why ignore the quickest and most effective direct route. Putting the information on the website does not preclude sending an email is what I am getting at. I appreciate that it was short notice but I trust that you also appreciate that we do not all have the time to read the club website every day or even speak to anyone vaguely interested in the football club. I was simply not aware at all until I logged onto B&A last night - which is also the route that I learned about the season ticket survey because the club didn't send emails about that either. If I had received an email telling me I could have then logged on and had a chance of buying a ticket. Unlucky = no complaint. Unfair system = complain. Being in a customer reliant business I trust that the club have a bit more of an idea about taking feedback constructively than we do on here. i would say more people have access to the Internet than have access to email or more people use the internet than use email the club alerted the whole world equally at the same time
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Deleted
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Post by Deleted on Sept 17, 2020 14:40:36 GMT 1
Popped into the ground today to pick up my employers tickets at 14:05 to realise it closed at 14:00, just a heads up in case anyone wanted to go down there today.
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Post by South Stand Salopian on Sept 17, 2020 15:18:46 GMT 1
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Post by GrizzlyShrew on Sept 17, 2020 16:02:49 GMT 1
what youre saying is if the club had something that suited you that would have been fine what about those fans with no internet or email ? they are probably saying the club should have sent out a letter had the club sent out an emai to everyone on the email list i would guess the ticketing site would have melted i feel sorry for those who are not online but for those like yourself who are, as already said this wasnt out of the blue, if you'd had enough time to sort out tickets if you known then you also could have checked at least once every hour, you could even have got a mate to ring or text you, or simply asked someone on B&A to message you (along with having email alerts on), i find more faults with the town than they deserve but i say they handled this perfectly, last thing they needed was some sort of stampede No that is not what I am saying. I am saying that the club should have made it as fair as possible by contacting as many season ticket holders as possible. The best way to do that is by email (quick, easy, direct to those affected) AND website (quick, easy, tells the world). Smoke signals, royal mail, etc there was simply not enough time - why ignore the quickest and most effective direct route. Putting the information on the website does not preclude sending an email is what I am getting at. I appreciate that it was short notice but I trust that you also appreciate that we do not all have the time to read the club website every day or even speak to anyone vaguely interested in the football club. I was simply not aware at all until I logged onto B&A last night - which is also the route that I learned about the season ticket survey because the club didn't send emails about that either. If I had received an email telling me I could have then logged on and had a chance of buying a ticket. Unlucky = no complaint. Unfair system = complain. Being in a customer reliant business I trust that the club have a bit more of an idea about taking feedback constructively than we do on here. I think its time to drop it now. Disappointed indeed, but other than that do you get the feeling that the whole of this message board is against you with your posts? Cos from where I'm looking it certainly looks that way and all your recent posts sound very much in the sour grapes category. You didn't get a ticket. You are disappointed. But move on.
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Post by Dancin on Sept 17, 2020 16:25:15 GMT 1
I wouldn't say they have bailed the local Public Health wouldn't give approval.
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Post by Stowmarket Shrew on Sept 17, 2020 16:41:07 GMT 1
I wouldn't say they have bailed the local Public Health wouldn't give approval. ....but another club that has failed to get its ducks in a row. Even more kudos to Town here.
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Post by Deleted on Sept 17, 2020 17:32:54 GMT 1
No that is not what I am saying. I am saying that the club should have made it as fair as possible by contacting as many season ticket holders as possible. The best way to do that is by email (quick, easy, direct to those affected) AND website (quick, easy, tells the world). Smoke signals, royal mail, etc there was simply not enough time - why ignore the quickest and most effective direct route. Putting the information on the website does not preclude sending an email is what I am getting at. I appreciate that it was short notice but I trust that you also appreciate that we do not all have the time to read the club website every day or even speak to anyone vaguely interested in the football club. I was simply not aware at all until I logged onto B&A last night - which is also the route that I learned about the season ticket survey because the club didn't send emails about that either. If I had received an email telling me I could have then logged on and had a chance of buying a ticket. Unlucky = no complaint. Unfair system = complain. Being in a customer reliant business I trust that the club have a bit more of an idea about taking feedback constructively than we do on here. I think its time to drop it now. Disappointed indeed, but other than that do you get the feeling that the whole of this message board is against you with your posts? Cos from where I'm looking it certainly looks that way and all your recent posts sound very much in the sour grapes category. You didn't get a ticket. You are disappointed. But move on. If said poster is still unhappy then he/she should take it up with the club.
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no52
Shropshire County League
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Post by no52 on Sept 17, 2020 18:11:53 GMT 1
Has anyone had the second email yet with the ticket to print or send to your iPhone - haven’t seen anything on the club website? Thanks
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Post by armchairfan on Sept 17, 2020 18:17:40 GMT 1
This thread proves to me that this site is populated by two distinct sets of people:
a) The sort who believe that there is, somewhere out there, a perfect world wherein everybody is content ALL of the time, and
b) The rest of us who accept that there is no such utopia, but who are prepared to listen to legitimate and reasonable grievances and react accordingly.
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Post by Stowmarket Shrew on Sept 17, 2020 18:22:55 GMT 1
Has anyone had the second email yet with the ticket to print or send to your iPhone - haven’t seen anything on the club website? Thanks Me neither, but I understand physical tickets can be collected on the day from the path by Lidl.
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Post by South Stand Salopian on Sept 17, 2020 18:27:49 GMT 1
Has anyone had the second email yet with the ticket to print or send to your iPhone - haven’t seen anything on the club website? Thanks Received mine. Both emails were near enough instant. Don’t suppose it would’ve gone to spam but might be worth a check.
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Post by ipswichshrews on Sept 17, 2020 18:30:12 GMT 1
More info about Saturday's arrangements from Brian Caldwell at start of this podcast
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Post by darkshrew on Sept 17, 2020 20:16:44 GMT 1
No that is not what I am saying. I am saying that the club should have made it as fair as possible by contacting as many season ticket holders as possible. The best way to do that is by email (quick, easy, direct to those affected) AND website (quick, easy, tells the world). Smoke signals, royal mail, etc there was simply not enough time - why ignore the quickest and most effective direct route. Putting the information on the website does not preclude sending an email is what I am getting at. I appreciate that it was short notice but I trust that you also appreciate that we do not all have the time to read the club website every day or even speak to anyone vaguely interested in the football club. I was simply not aware at all until I logged onto B&A last night - which is also the route that I learned about the season ticket survey because the club didn't send emails about that either. If I had received an email telling me I could have then logged on and had a chance of buying a ticket. Unlucky = no complaint. Unfair system = complain. Being in a customer reliant business I trust that the club have a bit more of an idea about taking feedback constructively than we do on here. i would say more people have access to the Internet than have access to email or more people use the internet than use email the club alerted the whole world equally at the same time Last post on this as I have lost the will. Pilch - really; more people have access to the internet than have email accounts, really ? Although it is equally made up like your fact; I imagine that most season ticket holders don't look at the website on a daily basis). The club can do both - send emails (which they know will get to the season ticket holders) and do the internet (which relies on the season ticket holders checking the website). Are you really arguing that they should not improve the process and do both or are you just being obtuse and trying to bully / ridicule someone for making a VALID point ?
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Post by frankwellshrews on Sept 17, 2020 20:19:20 GMT 1
Shouldn't be beyond the wit of the club to ask for contact preferences via ticketing accounts and then use them to let season ticket holders know when tickets are going on sake for events like this. Possibly something the supporters parliament could suggest?
Absolutely no need for the grief directed at somebody understandably annoyed at missing out, particularly from certain people whose life's work seems to be rubbishing any form of dissent on absolutely anything the club does. The club can only improve by taking on feedback from its members.
I agree email is a bit of an outmoded form of communication for most peoole these days but in the 21st century the club ought to be able to manage some sort of push notification via email or SMS to compliment social media and website updates. Not rocket science.
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Post by Pilch on Sept 17, 2020 20:23:44 GMT 1
i would say more people have access to the Internet than have access to email or more people use the internet than use email the club alerted the whole world equally at the same time Last post on this as I have lost the will. Pilch - really; more people have access to the internet than have email accounts, really ? Although it is equally made up like your fact; I imagine that most season ticket holders don't look at the website on a daily basis). The club can do both - send emails (which they know will get to the season ticket holders) and do the internet (which relies on the season ticket holders checking the website). Are you really arguing that they should not improve the process and do both or are you just being obtuse and trying to bully / ridicule someone for making a VALID point ? my dad and my missus are all the net all night, neither of them have a clue how to send or recieve an email i've just got my mate to get himself his first smartphone, he's 70, having fun trying to teach him how to use email now, hes a season ticket holder too, his source of info is me if you can find stats of how many people have access to the internet, and then how many use emails let me know, i dont think im wrong
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Post by South Stand Salopian on Sept 17, 2020 20:34:32 GMT 1
I found out by a tweet notification from STFC’s Twitter. Instant notification sent to a mobile device with no email needed. It’s the ideal way to get all the news you need with no emails needed as soon as it happens. Perhaps Darkshrew could try this in the future?
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Post by darkshrew on Sept 17, 2020 20:46:17 GMT 1
Shouldn't be beyond the wit of the club to ask for contact preferences via ticketing accounts and then use them to let season ticket holders know when tickets are going on sake for events like this. Possibly something the supporters parliament could suggest? Absolutely no need for the grief directed at somebody understandably annoyed at missing out, particularly from certain people whose life's work seems to be rubbishing any form of dissent on absolutely anything the club does. The club can only improve by taking on feedback from its members. I agree email is a bit of an outmoded form of communication for most peoole these days but in the 21st century the club ought to be able to manage some sort of push notification via email or SMS to compliment social media and website updates. Not rocket science. That's an answer Pilch - have a read and see why it is not in the same bullying "I'm right and you are a t**t" mode as yours are.
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Post by AlisonS on Sept 17, 2020 20:56:31 GMT 1
Has anyone had the second email yet with the ticket to print or send to your iPhone - haven’t seen anything on the club website? Thanks Not had mine either. Usually follows on quite quickly - and it’s not hiding in spam. If it’s not come by morning I’ll check with the ticket office
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Post by JohnG on Sept 17, 2020 21:17:18 GMT 1
Has anyone had the second email yet with the ticket to print or send to your iPhone - haven’t seen anything on the club website? Thanks Not had mine either. Usually follows on quite quickly - and it’s not hiding in spam. If it’s not come by morning I’ll check with the ticket office If you log back into your account on the eticketing website, go to your account history, find your order for this game, and at the bottom of that order detail there is a "resend email" button. Worth a try.
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Post by Pilch on Sept 17, 2020 21:49:54 GMT 1
Shouldn't be beyond the wit of the club to ask for contact preferences via ticketing accounts and then use them to let season ticket holders know when tickets are going on sake for events like this. Possibly something the supporters parliament could suggest? Absolutely no need for the grief directed at somebody understandably annoyed at missing out, particularly from certain people whose life's work seems to be rubbishing any form of dissent on absolutely anything the club does. The club can only improve by taking on feedback from its members. I agree email is a bit of an outmoded form of communication for most peoole these days but in the 21st century the club ought to be able to manage some sort of push notification via email or SMS to compliment social media and website updates. Not rocket science. That's an answer Pilch - have a read and see why it is not in the same bullying "I'm right and you are a t**t" mode as yours are. wtf !
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Post by South Stand Salopian on Sept 18, 2020 10:16:53 GMT 1
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Post by Stowmarket Shrew on Sept 18, 2020 10:29:54 GMT 1
I never received a 2nd e-mail but the ticket office have confirmed this morning that physical tickets can be collected on the day from the path by Lidl.
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