|
Post by darkshrew on Sept 16, 2020 21:17:44 GMT 1
They could have sent an email to season tickets holders - would take less than a minute as they had the communication written for the website. I see all my emails - the wonder of smart phones. I had to work til gone midnight last night and was out at 6 this morning - Did not have a clue. I’m not on the club website or social media all day because I have to work. Then you wouldn't have been able to get a ticket anyway. I assume another family member, or a mate, wasn't aware either and therefore couldn't have helped you out. If I’d received an email I’d have known what was happening and would have been able to get a ticket on my phone. Yes, the club have done well in getting on the pilot scheme. Yes I am p**sed off that I didn’t know. The club could and should have sent an email to the season ticket holders as that is the quickest way to communicate with that clientele.
|
|
|
Post by martinshrew on Sept 16, 2020 21:23:18 GMT 1
Then you wouldn't have been able to get a ticket anyway. I assume another family member, or a mate, wasn't aware either and therefore couldn't have helped you out. If I’d received an email I’d have known what was happening and would have been able to get a ticket on my phone. Yes, the club have done well in getting on the pilot scheme. Yes I am p**sed off that I didn’t know. The club could and should have sent an email to the season ticket holders as that is the quickest way to communicate with that clientele. You've waited more than 6 months, go to the next home game. Not the end of the world.
|
|
|
Post by South Stand Salopian on Sept 16, 2020 21:24:19 GMT 1
Would the people who were at work today, not have the same issue in the morning. Anyone moaning really needs to give there head a wobble.... the club have been very hood in a situation that is challenging..... I would t have had the situation at all if they’d sent an email. If you think business communicating with their customers by email requires a head wobble; then I think that you may be a bit out of touch. If you had chance to check your emails, you had chance to check the website and social media surely?
|
|
|
Post by RBA on Sept 16, 2020 21:25:29 GMT 1
Club have done brilliantly They were never going to win if only a 1000 were in the ground it was obvious some would be disappointed- The club told us they had applied to do this yesterday, not sure what more they could have done- lets hope everyone can get into ground soon.
|
|
|
Post by wickedwilleh on Sept 16, 2020 21:32:36 GMT 1
How would you have seen it if you weren't online? (I presume you weren't as it isn't hard to check the internet during the day) Very poor pointing the finger at the club and another example of our fickle and hard to please fanbase. Seeing the news coming out of Luton and Morecombe, I just wanted to say thank you to my club for all your hard work getting this game on. It’s lovely to have such a professional and forward thinking club. Why is sending an email difficult ? Replying to three different quotes here, bear with me. The point I was making was that you can't have been checking the "wonderful smart phone" or you would have seen the news. The club haven't "missed a trick" they have your money and will also give you the ability to watch it on your smart phone via iFollow. People who have followed the club since the 70s (want a badge?) can still be fickle (I don't like this manager..oh he won a few games?...I like him now...blah blah blah) Whatever the club did some people would have been unhappy, just glad "most" fans on here see that.
|
|
|
Post by darkshrew on Sept 16, 2020 21:37:55 GMT 1
I would t have had the situation at all if they’d sent an email. If you think business communicating with their customers by email requires a head wobble; then I think that you may be a bit out of touch. If you had chance to check your emails, you had chance to check the website and social media surely? No. I have to work, emails are part of work communications. Are you saying that (a) the club was correct not to email season ticket holders and should have that as its policy or (b) some people had to miss out and you were just unlucky. if it’s (b) then I agree that you are right but I would have preferred if they’d have made it fairer given the simplicity of emailing their database of season ticket holders. if it is (a) then please explain.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Sept 16, 2020 21:41:03 GMT 1
First come first served, available from 14:00 this afternoon Been busy all day. Was this just for season ticket holders to redeem or was it buying as a single game?
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Sept 16, 2020 21:48:47 GMT 1
The club need to get its ducks in a row.... so had to release early, they have split a stand up in to bubbles of seats ranging from single seats to sets of 2,3 and 4, this is to ensure social distances are met, but it’s not an exact science, I would suggest that there are still sets of 3 and 4 still available, but if you are a single person, you won’t be able to get them.
So they need the first tranche to maximise the groupings.... I would bet my last dollar that they will give it till lunch time tomorrow and reassess and the split up these larger groups to smaller ones. That is what I would do, and you can’t blame them....
|
|
|
Post by wickedwilleh on Sept 16, 2020 21:48:58 GMT 1
First come first served, available from 14:00 this afternoon Been busy all day. Was this just for season ticket holders to redeem or was it buying as a single game? Season Ticket Holders only I'm afraid.
|
|
|
Post by South Stand Salopian on Sept 16, 2020 21:50:13 GMT 1
If you had chance to check your emails, you had chance to check the website and social media surely? No. I have to work, emails are part of work communications. Are you saying that (a) the club was correct not to email season ticket holders and should have that as its policy or (b) some people had to miss out and you were just unlucky. if it’s (b) then I agree that you are right but I would have preferred if they’d have made it fairer given the simplicity of emailing their database of season ticket holders. if it is (a) then please explain. I think everybody’s saying is that the club can’t win here and deserve credit with how they’ve dealt with the situation, they had ta act very fast, but you’re obviously in the very small minority who aren’t happy. You knew yesterday there was a possibility that we’d be approved. The club got approval this morning. You could have checked the website during your lunch break, but instead you were simply just waiting for the club to email you.
|
|
|
Post by northwestman on Sept 16, 2020 21:51:23 GMT 1
I had no idea until this evening that tickets were available.
No problem. It is what it is. I'll watch the game on ifollow.
Well done to the Club for being able to set this up, and hopefully the 1.000 who attend enjoy a good game and a Town win.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Sept 16, 2020 21:57:15 GMT 1
Been busy all day. Was this just for season ticket holders to redeem or was it buying as a single game? Season Ticket Holders only I'm afraid. Thanks. Got a season ticket just too slow off the mark!
|
|
|
Post by FloreatShrew on Sept 16, 2020 22:01:04 GMT 1
If this all goes well, the club's next home game goes upto 2,500 seats I believe, maybe more. Really hope this works and well done club. So we shouldn't have a problem for the next match.
Ticketmaster can die in a hole mind...
|
|
|
Post by darkshrew on Sept 16, 2020 22:06:48 GMT 1
No. I have to work, emails are part of work communications. Are you saying that (a) the club was correct not to email season ticket holders and should have that as its policy or (b) some people had to miss out and you were just unlucky. if it’s (b) then I agree that you are right but I would have preferred if they’d have made it fairer given the simplicity of emailing their database of season ticket holders. if it is (a) then please explain. I think everybody’s saying is that the club can’t win here and deserve credit with how they’ve dealt with the situation, they had ta act very fast, but you’re obviously in the very small minority who aren’t happy. You knew yesterday there was a possibility that we’d be approved. The club got approval this morning. You could have checked the website during your lunch break, but instead you were simply just waiting for the club to email you. Yes, I understand what is being said but what I don’t understand is the failure to accept that things could have been done (dare I say it without being accused of being fickle and needing to give my head a wobble) better. I don’t understand why the club did not use email to inform the season ticket holders and I don’t think anyone will be able to articulate a good reason for what I think is a poor oversight . The club will be using email for the ifollow codes so it is not that there is an aversion to the communication channel.
|
|
|
Post by South Stand Salopian on Sept 16, 2020 22:14:34 GMT 1
I think everybody’s saying is that the club can’t win here and deserve credit with how they’ve dealt with the situation, they had ta act very fast, but you’re obviously in the very small minority who aren’t happy. You knew yesterday there was a possibility that we’d be approved. The club got approval this morning. You could have checked the website during your lunch break, but instead you were simply just waiting for the club to email you. Yes, I understand what is being said but what I don’t understand is the failure to accept that things could have been done (dare I say it without being accused of being fickle and needing to give my head a wobble) better. I don’t understand why the club did not use email to inform the season ticket holders and I don’t think anyone will be able to articulate a good reason for what I think is a poor oversight . The club will be using email for the ifollow codes so it is not that there is an aversion to the communication channel. Regardless of whether you think the club should’ve emailed you my point still stands? You could’ve checked the website during your lunch break or during the day but instead you decided not to and banked on the club emailing you to let you know. Literally nobody but yourself on here is saying the club should’ve emailed you - they just checked the website and social media which would be the more sensible thing to do.
|
|
|
Post by JohnG on Sept 16, 2020 22:20:07 GMT 1
Managed to get 2 single seats in Block 13 late this afternoon when ticketmaster resolved their issues! Wanted a pair of seats to accommodate our bubble but more than happy to get something.
Well done to the club for getting this on, all down to very thorough hard work prior to these last few days. There was never going to be a solution to please everybody with only 1000 allowed.
If I didn't get a ticket, I wouldn't have been too upset. It's just the way it is at the moment!
Looking forward to it now, a small step towards some form of normality.
Just hope it's not a boring 0-0!!
|
|
|
Post by darkshrew on Sept 16, 2020 22:20:27 GMT 1
Yes, I understand what is being said but what I don’t understand is the failure to accept that things could have been done (dare I say it without being accused of being fickle and needing to give my head a wobble) better. I don’t understand why the club did not use email to inform the season ticket holders and I don’t think anyone will be able to articulate a good reason for what I think is a poor oversight . The club will be using email for the ifollow codes so it is not that there is an aversion to the communication channel. Regardless of whether you think the club should’ve emailed you my point still stands? You could’ve checked the website during your lunch break or during the day but instead you decided not to and banked on the club emailing you to let you know. Literally nobody but yourself on here is saying the club should’ve emailed you - they just checked the website and social media which would be the more sensible thing to do. I don’t have much of a lunch break and did not have time to surf websites - as it happens I finished my lunch before the announcement on the website so would have missed that anyway. Are you saying that the club should not email season ticket holders with directly relevant and time critical information ? Why ?
|
|
|
Post by South Stand Salopian on Sept 16, 2020 22:25:04 GMT 1
There are still 3 tickets left in Block 16.
|
|
|
Post by Stowmarket Shrew on Sept 16, 2020 22:28:10 GMT 1
Regardless of whether you think the club should’ve emailed you my point still stands? You could’ve checked the website during your lunch break or during the day but instead you decided not to and banked on the club emailing you to let you know. Literally nobody but yourself on here is saying the club should’ve emailed you - they just checked the website and social media which would be the more sensible thing to do. I don’t have much of a lunch break and did not have time to surf websites - as it happens I finished my lunch before the announcement on the website so would have missed that anyway. Are you saying that the club should not email season ticket holders with directly relevant and time critical information ? Why ? I think this debate has been done to death, for the record, the club definitely 'could' and probably 'should' have used as many different forms of communication as they were able to. I doubt anyone here argues with their desire, in fact their need, to get these sales concluded swiftly so commencing the sale immediately was right. As it happens, I was waiting for an announcement as was expecting something, and luckily I had the ability around work to do that. In your case, I guess it's moot anyway isn't it as even if you had received an email you would not have been able to get online to purchase anyway? Genuinely sorry people have missed out, there were always going to be winners and losers in such a process. Hopefully the club can reflect if they feel it's necessary but, on a very clear balance, and by any objective analysis in my opinion, they've come out of this process with a huge amount of credit.
|
|
|
Post by Chief Inspector Swan on Sept 17, 2020 0:26:52 GMT 1
Well done to the club on this. Everyone who is p**sed off deserves to be p**sed off for their brain abnormalities.
The one exception to this is South Stand Salopian for threatening to be p**sed off at something he shouldn’t have been p**sed off about, only now he doesn’t seem to be p**sed off about something he shouldn’t be p**sed off about. If this is because he’s got a ticket then never mind, karma will get him in the end.
|
|
|
Post by Chief Inspector Swan on Sept 17, 2020 0:28:44 GMT 1
1st come 1st served will cause utter chaos at the Ticket Office. There's likely to be insufficient time to send tickets out, so printing off tickets at home would seem to be the only realistic option. But with about 2,500 season ticket holders, how is a fair selection process going to be put in place? And what about those who don't get a ticket? Free ifollow? I would not accept free ifollow if I didn’t get picked. Me ribs. What a baby.
|
|
|
Post by Pilch on Sept 17, 2020 1:36:29 GMT 1
The club need to get its ducks in a row.... so had to release early, they have split a stand up in to bubbles of seats ranging from single seats to sets of 2,3 and 4, this is to ensure social distances are met, but it’s not an exact science, I would suggest that there are still sets of 3 and 4 still available, but if you are a single person, you won’t be able to get them. So they need the first tranche to maximise the groupings.... I would bet my last dollar that they will give it till lunch time tomorrow and reassess and the split up these larger groups to smaller ones. That is what I would do, and you can’t blame them.... I was near the front of the queue when it opened, as my bubble mates are on holiday I am on my own I asked for a seat on its own as near to the centre as possible He struggled and found one in block 13 so yes not many to start with
|
|
|
Post by South Stand Salopian on Sept 17, 2020 8:13:36 GMT 1
I would not accept free ifollow if I didn’t get picked. Me ribs. What a baby. What I kind of meant was I would accept if I didn’t get a ticket, but an ifollow pass isn’t really a ‘like for like alternative’ not the same as being at the game. Wouldn’t watch as I was going to do something else to do Saturday if I didn’t get a ticket. Everybody who tried to get a ticket online was more than likely p**sed off at ticketmaster. Is that ok for you Mr Ticket Inspector or do I need to call you an ambulance for your broken ribs?
|
|
|
Post by northwestman on Sept 17, 2020 8:30:21 GMT 1
Taking into account our previous experiences with ticketmaster, I hope the Club won't be using them any longer than is necessary in the future.
When does our contract with them run out?
|
|
|
Post by wakemanender on Sept 17, 2020 9:55:51 GMT 1
Well done to town for getting something organised at such short notice and not giving up without even trying as Luton Town appeared to do. BUT. Why such short notice from the EFL or was it the government and for once the EFL are blameless.
|
|
|
Post by Exkeeper on Sept 17, 2020 10:16:22 GMT 1
I know a couple of elderly season ticket holders who do not possess mobile phones or computers and have no e-mail accounts, but one got to hear about this through a phone call from a friend.
|
|
|
Post by ssshrew on Sept 17, 2020 10:25:20 GMT 1
Well done to town for getting something organised at such short notice and not giving up without even trying as Luton Town appeared to do. BUT. Why such short notice from the EFL or was it the government and for once the EFL are blameless. I think the government announcement las week put everything into a quandary. It was a very bland statement and certainly had me wondering about whether ‘organised sport’ meant participants or spectators. Irritatingly I don’t think I can blame the EFL for this one.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Sept 17, 2020 10:27:11 GMT 1
I know a couple of elderly season ticket holders who do not possess mobile phones or computers and have no e-mail accounts, but one got to hear about this through a phone call from a friend. Change is required.... it’s the only constant thing in life, if you don’t change with the times, you will miss out fall behind..... it’s not like the internet and mobiles are still a new gadget....
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Sept 17, 2020 10:28:30 GMT 1
Well done to town for getting something organised at such short notice and not giving up without even trying as Luton Town appeared to do. BUT. Why such short notice from the EFL or was it the government and for once the EFL are blameless. I think the government announcement las week put everything into a quandary. It was a very bland statement and certainly had me wondering about whether ‘organised sport’ meant participants or spectators. Irritatingly I don’t think I can blame the EFL for this one. Yes, that’s what happens with a quick moving machine, Covid is a changer, and sometimes a quick response is needed
|
|
|
Post by ssshrew on Sept 17, 2020 11:07:32 GMT 1
Exactly. Thank goodness Brian realised this and had everything in place ready to go or not.
|
|