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Post by IcelandicExile on Sept 9, 2024 10:54:42 GMT 1
As an overseas fan I have become quite reliant on my iFollow subscription as a way of following salop. The last couple of seasons have been great, no real major issues.
This season so far has been a nightmare however. At least half of our games have had no commentary for the first 25 minutes and then the icing on the cake came this past weekend, with no service being available at all until half time.
I have emailed this morning to complain, iFollow support simply brushed over the commentary issues and suggested that this weekend was a platform wide issue. So for those of you who bought a match pass purely for the Wrexham game I'd be getting those refund requests in!
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Post by rickyspanish on Sept 9, 2024 11:57:37 GMT 1
I've received this from them today....
Hi,
Thanks for your email.
I have passed your refund request on to the team, who will review it. Refund requests are dealt with Monday to Friday 9am-5pm (excluding public holidays).
Kind regards,
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Post by IcelandicExile on Sept 9, 2024 12:16:32 GMT 1
I've got to say given the response I received to the complaints I can't say I'm too hopeful they'll bother to try and sort the issues. I did copy our media team in incase they have some input but I'm not hopeful of a response there either.
But the more people that complain the better I think. Those of us on twitter have been tweeting the media team for the first 25 minutes of each game to even get commentary working. It's been pathetic so far this season.
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Post by hectord0g137 on Sept 9, 2024 14:34:37 GMT 1
I've already decided,irrespective of future improvements, that this is my last year of paying for Shrewsweb/whatever you call it now. I get more news/opinions etc if I agree or not from blue and amber. The so called Sky improvement is anything but,so it's the clubs loss not mine.
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Post by ssshrew on Sept 9, 2024 15:17:53 GMT 1
I decided not to join this year and I’m really glad I didn’t.
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Post by davycrockett on Sept 9, 2024 16:17:39 GMT 1
As an overseas fan I have become quite reliant on my iFollow subscription as a way of following salop. The last couple of seasons have been great, no real major issues. This season so far has been a nightmare however. At least half of our games have had no commentary for the first 25 minutes and then the icing on the cake came this past weekend, with no service being available at all until half time. I have emailed this morning to complain, iFollow support simply brushed over the commentary issues and suggested that this weekend was a platform wide issue. So for those of you who bought a match pass purely for the Wrexham game I'd be getting those refund requests in! Complain to the club. I believe they get 80% of the fee and if others also complain iFollow will surely take more notice than them. Did you go back to them and demand a refund as they failed to provide the service you paid for? Can you get the Sky / Now coverage in Iceland? |
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Post by pughywasfree on Sept 9, 2024 17:05:00 GMT 1
Comes to something when a dodgy site with a terrible picture 2 minutes behind live play is better than ifollow
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yorkshrew
Midland League Division One
Posts: 290
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Post by yorkshrew on Sept 9, 2024 22:38:16 GMT 1
I also sent an email on Saturday complaining about the terrible service provided so far this season. They replied pretty quickly requesting further details from me. I await with interest whether the coverage improves against Charlton.
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Post by IcelandicExile on Sept 10, 2024 9:47:49 GMT 1
As an overseas fan I have become quite reliant on my iFollow subscription as a way of following salop. The last couple of seasons have been great, no real major issues. This season so far has been a nightmare however. At least half of our games have had no commentary for the first 25 minutes and then the icing on the cake came this past weekend, with no service being available at all until half time. I have emailed this morning to complain, iFollow support simply brushed over the commentary issues and suggested that this weekend was a platform wide issue. So for those of you who bought a match pass purely for the Wrexham game I'd be getting those refund requests in! Complain to the club. I believe they get 80% of the fee and if others also complain iFollow will surely take more notice than them. Did you go back to them and demand a refund as they failed to provide the service you paid for? Can you get the Sky / Now coverage in Iceland? Club have been CC'ed in on the emails so far. Refund is a little complicated as I pre paid for the full season so I'm sure they'll have none of it with only part of the season being impacted (so far!). Sky and Now are a no go here unfortunately, I'm reliant on iFollow. |
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Post by Pilch on Sept 10, 2024 13:27:52 GMT 1
Complain to the club. I believe they get 80% of the fee and if others also complain iFollow will surely take more notice than them. Did you go back to them and demand a refund as they failed to provide the service you paid for? Can you get the Sky / Now coverage in Iceland? Club have been CC'ed in on the emails so far. Refund is a little complicated as I pre paid for the full season so I'm sure they'll have none of it with only part of the season being impacted (so far!). Sky and Now are a no go here unfortunately, I'm reliant on iFollow. I know how you feel and it's really not so much the money , it's the frustration and disappointment at the time the game is taking place and you are missing it that really hurts , a refund or pro rata refund is just the least they can do and it seems you have to jump through hoops to get that and it's only ever going to be the most they will do too if they have to |
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Post by pughywasfree on Sept 10, 2024 13:45:49 GMT 1
I didn't complain but I've just received an email apologising for the service on Saturday and they have issued me a refund.
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Post by northwestman on Sept 10, 2024 13:54:11 GMT 1
I had no problems whatsoever with Sky's coverage of the game.
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Post by rickyspanish on Sept 10, 2024 14:20:55 GMT 1
Please accept our apologies for the issues with iFollow on Saturday the 7th of September.
Though the issue was rectified for the start of the second half of the match, missing the first half of the match is not acceptable, and as such we have processed a refund for the full value of the match pass you purchased.
You should see the refunded value in your account in the next five working days.
The underlying cause of the issue has been identified and successfully fixed.
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Post by IcelandicExile on Sept 10, 2024 14:44:10 GMT 1
Please accept our apologies for the issues with iFollow on Saturday the 7th of September. Though the issue was rectified for the start of the second half of the match, missing the first half of the match is not acceptable, and as such we have processed a refund for the full value of the match pass you purchased. You should see the refunded value in your account in the next five working days. The underlying cause of the issue has been identified and successfully fixed. Thats great! Glad that those who bought the one off passes are getting refunded for the major screw up. No such email as a season pass subscriber, wouldn't even have received an apology had I not emailed first to complain... iFollow this season really is a joke. |
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yorkshrew
Midland League Division One
Posts: 290
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Post by yorkshrew on Sept 10, 2024 16:13:32 GMT 1
Please accept our apologies for the issues with iFollow on Saturday the 7th of September. Though the issue was rectified for the start of the second half of the match, missing the first half of the match is not acceptable, and as such we have processed a refund for the full value of the match pass you purchased. You should see the refunded value in your account in the next five working days. The underlying cause of the issue has been identified and successfully fixed. Thats great! Glad that those who bought the one off passes are getting refunded for the major screw up. No such email as a season pass subscriber, wouldn't even have received an apology had I not emailed first to complain... iFollow this season really is a joke. Similar to you, I have an Annual audio pass but didn't use the service against Wrexham as I watched it on Now. They have emailed to say that they will be in touch to discuss possible compensation and will keep me updated with developments. I agree the service has been gash all season and I hope this is a kick up jacksy that is needed. At the end of the day all we want is commentary from start to end of each match. |
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Post by pughywasfree on Sept 11, 2024 10:53:36 GMT 1
Thats great! Glad that those who bought the one off passes are getting refunded for the major screw up. No such email as a season pass subscriber, wouldn't even have received an apology had I not emailed first to complain... iFollow this season really is a joke. Similar to you, I have an Annual audio pass but didn't use the service against Wrexham as I watched it on Now. They have emailed to say that they will be in touch to discuss possible compensation and will keep me updated with developments. I agree the service has been gash all season and I hope this is a kick up jacksy that is needed. At the end of the day all we want is commentary from start to end of each match. Plenty of apps to get FM radio if you wanted to save the hassle and it's free. |
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Post by Pilch on Sept 11, 2024 14:05:01 GMT 1
Similar to you, I have an Annual audio pass but didn't use the service against Wrexham as I watched it on Now. They have emailed to say that they will be in touch to discuss possible compensation and will keep me updated with developments. I agree the service has been gash all season and I hope this is a kick up jacksy that is needed. At the end of the day all we want is commentary from start to end of each match. Plenty of apps to get FM radio if you wanted to save the hassle and it's free. but they dont work for a league match |
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yorkshrew
Midland League Division One
Posts: 290
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Post by yorkshrew on Sept 14, 2024 14:51:46 GMT 1
Fingers crossed, all good with iFollow service today. Hopefully all the complaints have had an impact.
Hope everyone else has a good connection.
UTS.
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on Sept 14, 2024 17:31:12 GMT 1
Similar to you, I have an Annual audio pass but didn't use the service against Wrexham as I watched it on Now. They have emailed to say that they will be in touch to discuss possible compensation and will keep me updated with developments. I agree the service has been gash all season and I hope this is a kick up jacksy that is needed. At the end of the day all we want is commentary from start to end of each match. Plenty of apps to get FM radio if you wanted to save the hassle and it's free. Would you know of any apps to pick up radio shropshire fm service online? |
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