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Post by R6ix on Jan 17, 2019 20:31:37 GMT 1
i have 1 point showing on ticketmaster but have been to 8 or 9 league and cup games using my supporter number, so where can i find my total?
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Post by scooter on Jan 17, 2019 20:59:41 GMT 1
Log in to online ticketing, go to My Account (top right) and click on Loyalty Points. There will be a list of your purchasing activity
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Post by R6ix on Jan 17, 2019 21:03:56 GMT 1
is this on shrewsweb or ticket master
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Post by Dale on Jan 17, 2019 21:45:35 GMT 1
is this on shrewsweb or ticket master Should be Ticketmaster I’d imagine.
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Post by LetchworthShrew on Jan 18, 2019 1:45:34 GMT 1
i have 1 point showing on ticketmaster but have been to 8 or 9 league and cup games using my supporter number, so where can i find my total? You need to go to shrewsweb first. Tickets>online sales. Login to the ticket system and it should tell how many points you have. At the top right of the screen you can click on "my account" and in there various options to see what purchases you have made and points awarded for each one. You only get points for League games NOT Cup games, 1 per home game and 2 for away games.
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Post by Chief Inspector Swan on Jan 18, 2019 1:48:47 GMT 1
Did anyone else involuntarily exclaim “Lord!” at various points during this sorry thread?
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Post by R6ix on Jan 18, 2019 19:46:28 GMT 1
thing is it says i have 1 loyalty point, i bought a ticket via ticket master but what bout all the games i went to quoting my supporter number?
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Post by Red Rose In Exile on Jan 18, 2019 20:16:10 GMT 1
Missing 3 loyalty points for games I have bought and been to (showing on my account) but not awarded. Guess need to challenge the ticket office?
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Post by LetchworthShrew on Jan 18, 2019 21:09:08 GMT 1
Missing 3 loyalty points for games I have bought and been to (showing on my account) but not awarded. Guess need to challenge the ticket office? Been quite a few games where I haven't had points added back end of this year. I keep a check in it regularly as I use the ticket system for all my tickets being an exile.
I had to get Wycombe, Oxford, Burton away games added also Sunderland home. In email contact with new ticket office manager who told me they had had a guy from TicketMaster to try and correct the database.
Mate I go to games with told me he was missing points for Fleetwood home too.
Contact them and ask for them to be added manually. Which games are you missing?
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Post by LetchworthShrew on Jan 18, 2019 21:11:57 GMT 1
thing is it says i have 1 loyalty point, i bought a ticket via ticket master but what bout all the games i went to quoting my supporter number? It still the same ticket system whether you buy at ticket office or online. Are the purchases showing for the games where you are missing points for?
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Post by R6ix on Jan 18, 2019 21:28:38 GMT 1
just shows 1 point when should be 8 or 9, its a joke
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Post by LetchworthShrew on Jan 18, 2019 21:48:48 GMT 1
just shows 1 point when should be 8 or 9, its a joke Did you check the purchases are showing in the account history? If you go into "My Account" when you have logged in you can see a list of all your purchases. Send the ticket office an email and get them added manually.
Bear in mind points are only awarded for league games (although a mate who went to Salford home says he got a point for that.
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Post by Red Rose In Exile on Jan 19, 2019 14:35:13 GMT 1
Games are showing in purchase history but not on loyalty points. Will sort it out with them
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Post by Northwest Shrew on Jan 19, 2019 14:42:30 GMT 1
Do loyalty points reset to zero every season?
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Post by SamHarvey on Jan 19, 2019 14:45:38 GMT 1
Do loyalty points reset to zero every season? I believe so yes. Maybe that’s the problem R6ix?
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