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Post by Scarecrow on Sept 22, 2020 21:27:10 GMT 1
Picking up on a point from a fellow poster on another thread and a debate I see going on - question for season ticket holders here. If the government continues to ban crowds from football matches would you expect the club to refund you your ticket or will you be happy with the ifollow pass compromises given thus far?
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Post by Stowmarket Shrew on Sept 22, 2020 21:36:12 GMT 1
Certainly I'll expect to be offered one, after all the club are not able to offer the product I've paid for.
But, unless my financial circumstances change drastically then, no, I won't claim it.
I saw my first game in 1989 and this is my first ever season ticket. Lived away from Shrewsbury for 20 years and tend to make 10-20 games a season, most of them away as it's a 400 mile round trip from Suffolk.
Bought my season ticket this year because I thought it would be my best chance to get tickets for any reduced capacity games (and I was correct as I got to the Northampton game), but also fully in the knowledge that it was a risk, but also because I wanted to support the club. I'm lucky, and I respect absolutely that many are not and will make a decision based on their own circumstances, but I can afford to write off the £360 it cost me and it would be my pleasure to gift it to the club if it helped them survive.
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Post by Pilch on Sept 22, 2020 21:38:20 GMT 1
i dont think coming out and saying you dont want a refund helps matters, last season 95% didnt take a refund, if such a poll suggests the same thing then town might not bother as much to lobby for trials and fans like they have done so far
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Post by South Stand Salopian on Sept 22, 2020 21:39:34 GMT 1
Everybody who wants a refund should get one. The club have been class throughout this pandemic and I don’t expect that to change. Over £300 is quite a sum to write off even if you can afford to but I guess it’s a tedious subject when the club is struggling. BUT the club DID continue to sell season tickets knowing there was a likelihood games would be played behind doors. The club shouldn’t use ifollow passes as a ‘get out clause’ not to give out refunds. After all the club does keep on referring them to free ifollow passes.
I’d like to have the comfort of knowing that I could get one if I wanted one to be honest.
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block11
Shropshire County League
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Post by block11 on Sept 23, 2020 6:56:38 GMT 1
We have 2 season tickets in our house so that’s over £600 paid out as well as last seasons games which we didn’t ask for a refund. So probably close to £700 paid out that’s quite a bit of money to lose out on, and I’m not really interested in been palmed off with I follow as some sort of compensation. Alternatively if no football they keep my money as payment for the 21/22 season.
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Post by theshrews81 on Sept 23, 2020 7:10:24 GMT 1
i dont think coming out and saying you dont want a refund helps matters, last season 95% didnt take a refund, if such a poll suggests the same thing then town might not bother as much to lobby for trials and fans like they have done so far Someone asked a question. He answered it. Don't be so so sceptical of the club!
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Post by theriverside on Sept 23, 2020 7:30:31 GMT 1
A refund of the season ticket investment in your household minus the cost of ifollow for the season would be a reasonable compromise I feel. Multiple tickets in the same house have already been mentioned, and let’s face it two hours of watching the game on a screen isn’t a patch on being there.
A slight aside, I see we are sent a free ifollow pass per season ticket. One of my customers’ sons has a Blackburn season ticket but goes with his grandad (customer is a farmer so can’t commit every week). As it’s a linked deal for an adult and 16-21 they are only issuing one free ifollow code - but they obviously live in separate houses and Lancashire is under stricter lockdown measures so one of them will miss out. Do passes work on any game as I might send one of mine to him if so? 😉
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Post by darkshrew on Sept 23, 2020 7:54:32 GMT 1
Like most companies looking for support through this crisis Roland could offer shares for sale - this would allow those wanting to make a contribution to make one.
As noted above the club did the right thing with the last season ticket refund and they got a good response from the fans who chose to let the club keep the cash. This time round it is a much bigger ask - our household spent over £600 on season tickets.
Offer me shares in return, and the club can keep the cash; tell me our names will be on another brick, poster, page of a book, etc, then it is far more difficult to explain to the wife and I'll likely be asking for the money back.
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Deleted
Deleted Member
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Post by Deleted on Sept 23, 2020 8:24:35 GMT 1
They can keep mine and put it towards the following seasons ticket
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Post by South Stand Salopian on Sept 23, 2020 8:27:19 GMT 1
A refund of the season ticket investment in your household minus the cost of ifollow for the season would be a reasonable compromise I feel. Multiple tickets in the same house have already been mentioned, and let’s face it two hours of watching the game on a screen isn’t a patch on being there. Agree entirely but those who don’t want ifollow should have option of full refund. Otherwise you’re forced it on paying something you don’t want. The club are referring to these as free ifollow passes, so that gives off the impression that they’re free... maybe the club should comment as this subject matters.
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Post by colehamshrew on Sept 23, 2020 8:35:48 GMT 1
I have said no but that is in my current circumstances. There will be a lot of people losing jobs over the coming months and priorities may change somewhat.
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Post by another fine mess on Sept 23, 2020 8:50:52 GMT 1
Of course. I think it goes without saying that we’d be offered refunds.
An iFollow subscription isn’t an equivalent service for all sorts of reasons.
The club sold season tickets in good faith but if they’re unable to provide the product purchased (live football) then they should offer a refund. I expect that they’re required to do so by law, though some on here may know better. The club's probably more within its rights to offer a voucher against the 2021/22 season.
Many fans, especially those who only have one season ticket in their household, may be happy with the iFollow option, but they should be offered the choice.
By the way, I’m just answering the question as put and what I think is fair/lawful. None of this should be taken lacking loyalty or sympathy for the club.
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Post by GrizzlyShrew on Sept 23, 2020 8:51:09 GMT 1
I was the one who originally asked the question on the other thread. It doesnt matter to me either way as i didnt buy one anyway. Was just interested to hear what sort of responses fans had. As expected the answers are wide and varied and understandable as we are all in different circumstances.
Currently we are split exactly 50/50. 10 Yes, 10 No 2 Not sure.
Interesting thread.
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Post by Stowmarket Shrew on Sept 23, 2020 9:14:56 GMT 1
i dont think coming out and saying you dont want a refund helps matters, last season 95% didnt take a refund, if such a poll suggests the same thing then town might not bother as much to lobby for trials and fans like they have done so far With respect, but that's absolute ., I expect the club will have to offer refunds by law, and good luck and total respect to anyone making whatever decision suits their own circumstances. None of us should be guilted into giving the club money, they're a business like any other and are not able to offer a product that we've all paid for so I fully expect they've ring fenced all the season ticket money and are willing and able to refund it. For those like me, who see the club as so much more than a business AND are able to afford it, AND if I felt it would help the club survive this unprecedented and frankly awful period, then I would be very happy to sacrifice the money but I would respect totally those who took a different view.
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Post by El Huracán!!!! on Sept 23, 2020 9:21:20 GMT 1
If it was 5% last time
I can only see it being a fair bit higher this time..... say 15%
2300 ST sold Take out say 500 Free tickets (kids Free) £300 Average price (could be a tad higher) - Is about £540k of funds that came into the club this summer
15% of that is about 81k....
You would hope the club did not budget playing costs on the 540k coming in and thats unspent and in the books still...
Essentially if its just 15% club give back 81k but also the club are gifted by fans about HALF A MILLION POUNDS FOR NOTHING...
Ifollow costs are basically zero overheads.. so if the take up is only 15% the club do pretty well out of fans!
an interesting perspective.
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Post by Pilch on Sept 23, 2020 9:25:23 GMT 1
i dont think coming out and saying you dont want a refund helps matters, last season 95% didnt take a refund, if such a poll suggests the same thing then town might not bother as much to lobby for trials and fans like they have done so far Someone asked a question. He answered it. Don't be so so sceptical of the club! Thanks for the advice but Bury
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Post by Pilch on Sept 23, 2020 9:27:07 GMT 1
i dont think coming out and saying you dont want a refund helps matters, last season 95% didnt take a refund, if such a poll suggests the same thing then town might not bother as much to lobby for trials and fans like they have done so far With respect, but that's absolute ., I expect the club will have to offer refunds by law, and good luck and total respect to anyone making whatever decision suits their own circumstances. None of us should be guilted into giving the club money, they're a business like any other and are not able to offer a product that we've all paid for so I fully expect they've ring fenced all the season ticket money and are willing and able to refund it. For those like me, who see the club as so much more than a business AND are able to afford it, AND if I felt it would help the club survive this unprecedented and frankly awful period, then I would be very happy to sacrifice the money but I would respect totally those who took a different view. Once again I had a refund for missing 5 cancelled games last season 6 were cancelled
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Post by davycrockett on Sept 23, 2020 9:28:12 GMT 1
If it was 5% last time I can only see it being a fair bit higher this time..... say 15% 2300 ST sold Take out say 500 Free tickets (kids Free) £300 Average price (could be a tad higher) - Is about £540k of funds that came into the club this summer 15% of that is about 81k.... You would hope the club did not budget playing costs on the 540k coming in and thats unspent and in the books still... Essentially if its just 15% club give back 81k but also the club are gifted by fans about HALF A MILLION POUNDS FOR NOTHING... Ifollow costs are basically zero overheads.. so if the take up is only 15% the club do pretty well out of fans! an interesting perspective. Regarding iFollow costs by giving them away they’re sacrificing income they may have received and also giving them to fans who may ask for a refund in addition to the free pass. The club needs to make a decision either way now they know the situation
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Post by El Huracán!!!! on Sept 23, 2020 9:43:21 GMT 1
Anyone who asks for a refund wont get a full refund for the game they had a free pass for and certainly wont keep getting free passes once they have a refund though I would think.
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Post by Stowmarket Shrew on Sept 23, 2020 9:43:42 GMT 1
With respect, but that's absolute ., I expect the club will have to offer refunds by law, and good luck and total respect to anyone making whatever decision suits their own circumstances. None of us should be guilted into giving the club money, they're a business like any other and are not able to offer a product that we've all paid for so I fully expect they've ring fenced all the season ticket money and are willing and able to refund it. For those like me, who see the club as so much more than a business AND are able to afford it, AND if I felt it would help the club survive this unprecedented and frankly awful period, then I would be very happy to sacrifice the money but I would respect totally those who took a different view. Once again I had a refund for missing 5 cancelled games last season 6 were cancelled Interesting, was not a season ticket holder last year - hadn't realised the club had made a unilateral decision not to offer a refund for that game, when really they should have.
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Post by ssshrew on Sept 23, 2020 10:00:12 GMT 1
What did other clubs do? Perhaps we were in line with them?
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Post by Pilch on Sept 23, 2020 10:10:23 GMT 1
What did other clubs do? Perhaps we were in line with them? have googled for 10 mins and found this so far Oxford £12 discount off new ticket Cov £13 discount Bris R. 1 23rd credit Pompey credit. Sunderland , free elf game Lincoln = full refund MKD =refund Ipswich =credit
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Post by ShrewsburySTFC on Sept 23, 2020 10:11:33 GMT 1
If the club plan on restricting refunds now due to giving out ifollow codes, then this needs to be clarified now.
As I would then request no further codes in the anticipation i get a full refund for a service not provided.
Yes it’s my club and I want the business to survive. But there’s lots of other businesses I love and enjoy, and I don’t intend to gift them £300 each, nor would I expect them to hold on to my money if I’d overpaid.
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Post by Pilch on Sept 23, 2020 10:12:51 GMT 1
If the club plan on restricting refunds now due to giving out ifollow codes, then this needs to be clarified now. As I would then request no further codes in the anticipation i get a full refund for a service not provided. Yes it’s my club and I want the business to survive. But there’s lots of other businesses I love and enjoy, and I don’t intend to gift them £300 each, nor would I expect them to hold on to my money if I’d overpaid. i asked the question weeks ago i said how much will the "free ifollow game". cost us ?
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Post by zenfootball2 on Sept 23, 2020 10:15:45 GMT 1
every fans will look at this from there own personal and financial perspective ,plus what deal the club might offer them,as we now face the possability of 6 months with no fans in the stadium i would imagine the club may review there i follow voucher offer. personally i am in a fortunate position that i dont need the refund and would be happy to just view it as donation to the club, however i would not pay for i follow as well even though i found it very good and just go back to listening to it on the radio that costs me nothing.
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Post by ShrewsburySTFC on Sept 23, 2020 10:18:00 GMT 1
Being pedantic, the free ifollow games are for season ticket holders.
If they refund the cost for the season ticket, does that mean you aren’t a season ticket holder? Although technically speaking, you were at the point of issue of the code.
Not saying I disagree with you, as hopefully this issue won’t come up.
But I could see an argument on a technicality.
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Post by Valerioch on Sept 23, 2020 10:28:22 GMT 1
I voted unsure, wouldn't want to take off the club in these times but i'm not a charity and £300+ is not insignificant.
I think it would depend on how dire the circumstances become for the club - as said above it's more than a "business"
The fact people are still going on about the Bury games though... about £13.50 each, hardly worth the hassle in the first place yet still moaning about it now. It's like buying a box of Quality Street and asking for a refund because it was missing a strawberry truffle
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Post by ssshrew on Sept 23, 2020 10:50:02 GMT 1
every fans will look at this from there own personal and financial perspective ,plus what deal the club might offer them,as we now face the possability of 6 months with no fans in the stadium i would imagine the club may review there i follow voucher offer. personally i am in a fortunate position that i dont need the refund and would be happy to just view it as donation to the club, however i would not pay for i follow as well even though i found it very good and just go back to listening to it on the radio that costs me nothing. That’s how I feel Zen. I will use the ifollow while it’s there but then go back to just listening live. I have a subscription anyway to ifollow so can watch any highlights later. It’s worth the sub for me because it’s the only way I can get radio Shropshire up here for the Shrewsbury games. On line it’s always Telford. I am also thinking of the money I am saving on fuel, parking and refreshments, not to mention the journey time. These are the pluses for me at the moment. The minuses are missing the atmosphere and experience and not seeing friends. The ifollow pass is better than nothing though. At least I can keep up to date with whose who on the pitch and see how they are doing. It’s a good offer by the club. Season ticket holders at other clubs have been offered other deals like picking 11 games you would like to see with the reduced crowds and paying for ifollow. Of course, all this has gone out the window for the moment anyway. The club are in a no win situation. It’s something not of their making. Even when tickets first went on sale no one knew how things would be in the autumn. It was a free choice to buy one. As someone else has said, we are in a good position when and if this season starts for fans and we should applaud that and all the hard work that was done.
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Post by Dancin on Sept 23, 2020 11:12:12 GMT 1
Currently I'm voting No but that's not to say I won't change my mind especially if there are issues with iFollow.
If the whole season ends up behind closed doors I would expect the difference in 23 off iFollow codes (£230) compared to the cost of my ST (£315)to be refunded/credited (£85); or am I missing something?
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Deleted
Deleted Member
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Post by Deleted on Sept 23, 2020 11:50:33 GMT 1
I would expect the Government to refund clubs who would then pass it on to ST holders. Their incompetence has led us to the situation we are in now.
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